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De-escalating a potentially dangerous person is a skill needed by anyone in the criminal
justice or mental health field. Whether learning to deal with difficult people in public or utilizing advanced verbal skils to de-escalate a violent person FSS has the most up to date trainings. Training includes assessing threats, recognizing mental illness, communication techniques, active listening, rapport building, and influencing behaviors. FSS also trains Law Enforcement Personnel in Emotional Intelligence including recognizing your own emotions, controlling your emotions, recognizing others’ emotions and influencing others’ behaviors as well as situational awareness.
Dealing with Difficult People
Crisis Communication Skills (MPOETC Certified)
Introduction to Crisis De-escalation (MPOETC Certified)
Advanced Verbal Skills of De-escalation
Developing Emotional Intelligence for Law Enforcement
